Quality Analyst / Sr. Quality Analyst
Note: This role is located in India. The ideal candidate should have advanced MS Excel skills, strong communication, and analytical abilities. Key duties include call and quality monitoring, data management, report preparation, coordinating calibration sessions, and handling client deliveries. S2W Media is growing, and this is an excellent opportunity for the right person to join us at such an exciting time.
Why should you join S2W Media?
S2W Media was founded in 2012 as a global B2B tech demand generation company. Over the past decade, we have rapidly grown to become one of the fastest-growing companies recognized alongside Fortune 500 innovators in the industry. For the past 8 years, S2W Media has strengthened its position as a trusted, valuable, and key resource for driving measurable growth.
Join our winning team to grow your skills and thrive in a culture built for success.
Purpose:
The ideal candidate should have advanced MS Excel skills, strong communication, and analytical abilities. Key duties include call and quality monitoring, data management, report preparation, coordinating calibration sessions, and handling client deliveries.
Primary Responsibilities
- Good knowledge of advance MS-Excel.
- Proficiency in preparing reports using MS-excel formulas.
- Effective oral, written and interpersonal communication and analytical skills.
- Demonstrated ability to work in a team environment.
- Should be skilled in Call monitoring, Data management, Site management level & Quality monitoring.
- Basic IT know-how i.e. understanding application of Information Technology.
- Self-driven.
- Uses quality monitoring data management system to compile and track performance at individual level.
- Participates in customer and client listening programs to identify customer needs and expectations.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for staff.
- Prepares and analyses internal and external quality reports for management staff review.
- Maintenance of reports including Productivity, Quality and SLA
- Handling client deliveries and maintaining delivery details.
- Knowledge of Sales Navigator will be an added advantage
Required Skills:
Experience: UG/Grad with minimum 0.6 months of B2B experience MANDATORY*
Shifts: Should be comfortable with rotational shifts. Majorly Night shifts.
Location: 2nd Floor, B1 Cerebrum IT Park, Kalyani Nagar, Pune 411006
Perks and Benefits:
- 5 days working: Mon - Fri
- FIXED SATURDAY SUNDAY OFF!!
- Medical Insurance
- Employee Lounge: Carrom/Chess
- Grand Reward & Recognition program
Contact Person
Rahul HR- 8830456421
Email: rahul.jha@s2wmedia.com
